Middle Market Commercial and Entertainment Transition
At Arch Insurance, we believe that having the right partner changes everything, and we’re committed to supporting our clients with tailored insurance solutions grounded in industry expertise, agility and exceptional experience.
In April 2026, we’ll migrate all Middle Market Commercial and Entertainment business from Allianz systems to Arch systems. This is an important step in our full separation from Allianz and will position us to scale and deliver even greater long-term value to you. We’ve planned this migration meticulously over the past year to minimize customer impact, and we’re committed to supporting you throughout this process.
During the transition you’ll always be able to reach a real person who will respond within 24 hours, whether that’s your underwriter, adjuster or our claims and billing hotlines.
Where to Go for Help
| Function | Team | Phone | |
|---|---|---|---|
| Claims | Claims Customer Service Team | 1 888 347 3428 | [email protected] |
| Billing | Billing Client Services Team | 1 855 286 8354 | [email protected] |
| General Inquiries | Middle Market Commercial and Entertainment Team | N/A | [email protected] |
At any time, you can also reach out directly to your underwriter or your Arch contact.
We appreciate your patience and partnership during this time of transformation. Thank you for your continued trust as we build a stronger future together.
Transition Resources
These materials have been created to help provide answers quickly
so we can continue to deliver the best possible solutions to our customers.
Where to Go for Help
Contact Point Changes
Billing Frequently Asked Questions
My Allianz Commercial (MAC) Portal – Access Removal Guide for Arch Users
Transition Highlights
Leadership Team
Mark Lange
Division President, Middle Market and Entertainment
Vinko Markovina
Executive Vice President, Middle Market Commercial
Wanda Phillips
Executive Vice President. Entertainment
Rajiv Iyer
Senior Vice President, Middle Market Commercial and Entertainment, Underwriting Practices, Initiatives and Arch Insurance Risk Engineers
Laura Zoltan
Senior Vice President, Head of Middle Market Strategy
Delivering on Our Promise
- Fanatical responsiveness to protect what matters most to our customers
- Listening with purpose, staying agile and proactive to meet evolving needs
- Relentless pursuit for the best possible solutions
- Clear, constructive communication that sets shared expectations
- Partnerships built on transparency, follow-through and trust
Disclaimers
Middle Market Commercial and Entertainment products may be offered through Arch Underwriters Inc. (AUI) acting on behalf of Fireman’s Fund Insurance Company and subsidiaries and reinsured by Arch Insurance Company, or directly by Arch Insurance Company.
AUI (dba HCRA Insurance Services in California, CA License #0M67874) is an insurance agency, acting on behalf of (1) Fireman’s Fund Insurance Company (an Illinois corporation, NAIC #21873); (2) American Automobile Insurance Company (a Missouri corporation, NAIC #21849); (3) Chicago Insurance Company (an Illinois corporation, NAIC #22810); (4) National Surety Corporation (an Illinois corporation, NAIC #21881); and (5) Interstate Fire and Casualty Company (an Illinois corporation, NAIC #22829). AUI is licensed as a property casualty insurance agency in all jurisdictions in which it offers insurance products. Products may be offered by licensed independent producers acting on behalf of Arch Insurance Company (a Missouri corporation, NAIC #11150). Not all insurance coverages or products are available in all jurisdictions. Not all insurance companies are authorized to provide all insurance coverages or products in all jurisdictions. All insurance products are governed by the terms, conditions, limitations, and exclusions in the applicable insurance policy. Coverage is subject to actual policy language. Arch Insurance Company, NAIC #11150, is licensed as a property and casualty insurer in all 50 states, the District of Columbia, Guam, Puerto Rico and the Virgin Islands. This information is intended for use by licensed insurance producers.